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The following
is a list of the most frequently asked questions that we have received.
If you have any additional questions please don't hesitate to contact
us.
Do
I have to sign a long-term contract?
Is
PracticaBilling fully HIPAA compliant?
Do
I need a computer or any other equipment or software to file electronically?
How
long does it take to receive reimbursement?
Does
PracticaBilling charge annual renewal fees?
Is
my data safe?
How
will I know what you tell me about my income is true?
What
happens if I move?
What
happens if I have offices in more than one location?
Do
you really check to make sure all my claims are paid?
Can
you fill out my treatment plans?
Am
I just another customer to you?
If
I do decide at some point to leave your service will you give me a hard
time?
I
have friends/colleagues in other states who might be interested in using
your billing service. Do you work outside New York State?
I’m
concerned that my patients will worry about confidentiality if I use a
medical billing service?
Since
the payment reminder letters you send to patients are friendly, do they
really work as collections instruments?
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Do
I have to sign a long-term contract?
No.
You can exit our service at any time. All we ask in our service agreement
is that you give us a 30-day notice. |
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Is
PracticaBilling fully HIPAA compliant?
Yes. We adhere to all HIPAA requirements and procedures. |
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Do
I need a computer or any other equipment or software to file electronically?
No. Simply submit our Claim &
Payment via fax or mail and electronic claim processing can then
begin one the information is entered into our system. |
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How
long does it take to receive reimbursement?
The average time to collect on electronic reimbursement is between
8 to 15 days. |
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Does
PracticaBilling charge annual renewal fees?
No. We do not have any licensing fees or other ongoing charges. |
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Is
my data safe?
Very safe. Your data is protected by encryption codes and available
only to you and the PracticaBilling administration. We back our entire
system up daily. We are also behind secure firewalls so that no one
from outside our premises can gain entry. |
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How
will I know what you tell me about my income is true?
Because your patients pay you and not us. Also, we send out comprehensive
monthly reports detailing your income and all outstanding patient
balances. You can easily double-check this information against the
simple forms you submit to us each week. We are an ethical, transparent
company whose mission is to provide everything needed for you to feel
secure and comfortable in using our services. We value your continued
business and your positive opinion of us. |
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What
happens if I move?
Just give us your new information if you move. We will update
all records as necessary. |
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What
happens if I have offices in more than one location?
Many therapists use more than one location. If this is true for
you, we simply need to know your primary mailing address in order
to process the billing for all your patients. |
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Do
you really check to make sure all my claims are paid?
We
sure do. Two fundamental advantages of using a medical billing service
are to ensure you get paid and to ensure you get paid faster. We successfully
provide both. Our proactive claim reviews catch any errors before
claims are submitted. In the event that an insurance company still
misses a payment, we will resolve the problem ourselves with no effort
from you. If for some reason that isn’t possible, we will work with
you to resolve the problem quickly and easily. |
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Can
you fill out my treatment plans?
Unfortunately
not. Treatment plans are clinical documents that must be filled out
by you. We will, however, notify you when treatment plans are due.
We can also provide tips from our own clinical experience, should
you wish, on writing treatment plans that are both accurate and compelling.
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Am
I just another customer to you?
Each
of our customers is special to us. We respond to all concerns quickly,
fully and warmly. We will assign you an individual customer representative,
with whom you will enjoy an on-going relationship: a real person who
knows your work and cares about your needs. |
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If
I do decide at some point to leave your service will you give me a
hard time?
Absolutely
not. Of course we would want to understand your reasons for terminating
so that we might explore ways to continue working with you. In the
event this proves impossible however, we would provide you with all
information we have related to your practice, including insurance
provider ID numbers, estimated treatment plans dates, patient demographic
information, etc. Having said this, we do believe that once you see
what we can do for you, you will want to work with us for as long
as you remain in private practice! |
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I
have friends/colleagues in other states who might be interested in
using your billing service. Do you work outside New York State?
Yes
we do. We would be happy to consult with anyone you refer. |
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I’m
concerned that my patients will worry about confidentiality if I use
a medical billing service.
Naturally
there are patients who are particularly sensitive to confidentiality
issues, but most patients expect that medical professionals use outside
billing services. If you encounter any patients threatened by your
using our service, it can easily be arranged to remove them from our
database. Our goal is to work with you to support your best clinical
service, whatever your needs. |
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Since
the payment reminder letters you send to patients are friendly, do
they really work as collections instruments?
Yes. Our Collections Lite service is invaluable in keeping patient
payments up-to-date. Though our letters are in no way harassing, your
patients will be aware that a third party is tracking balances. Payments
to you will be much less likely to be held up by clinical issues and
your clinical relationships will not be negatively impacted. Please
remember too, we only send out letters with your prior permission.
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